- الأتروشی، عقیلة. (2007). MRP نظام لدعم قرارات التخطیط والسیطرة على العملیات والإنتاج باستخدام تقنیات OLAP، مجلة تنمیة الرافدین، کلیة الإدارة والاقتصاد، جامعة الموصل، المجلد (29)، العدد (85)، ص 67-85.
- محمد توفیق، حسان عثمان محمد. (2006). استخدام تقنیات مستودعات البیانات فی دعم القرارات التسویقیة: نموذج مقترح على الشرکة الوطنیة لصناعة الأثاث فی الموصل، أطروحة دکتوراه فلسفة فی إدارة الأعمال، کلیة الإدارة والاقتصاد، جامعة الموصل.
- Alhamami Ala’a H. and H. Hashem Soukaena. (2009). “An Approach for Facilitating Knowledge Data Warehouse”, International Journal of Soft Computing Applications , Issue 4, pp. 35-40
- Almotairi, Mohammed. (2008). CRM Success Factor Taxonomy, European and Mediterranean Conference on Information Systems, May 25-26, Al Bustan Rotana Hotel, Dubai.
- Anderson, Kristin and Carol Kerr. (2002). Customer Relationship Management. 1th.ed, McGraw-Hill Companies Inc.
- Balaceanu , Daniel. (2007). “Components of a Business Intelligence Software Solution”, Informatica Economical Journal, Vol. XI, No. 2, pp: 67-73.
- Bara, Adela and Others. (2009), “A Model for Business Intelligence Systems’ Development”, Informatica Economical Journal, Vol. 13 No. 4 PP 99-108.
- Barbara H. Wixom and J. Watson Hugh. (2001). “An Empirical in Investigation of the Factors Affecting Data Warehousing Success”, MIS Quarterly, Vol.25 No.1, pp. 17-41.
- Bhansali, Neera. (2007). “Strategic Alignment in Data Warehouses Two Case Studies”, Doctor of Philosophy, School of Business Information Technology/ RMIT University, Melbourne, Australia.
- Biffl, Stefan, Wikan Danar Sunindyo and Thomas Moser. (2010). Semantic Integration of Heterogeneous Data Sources for Monitoring Frequent-release Software Projects, International Conference on Complex, Intelligent and Software Intensive Systems, IEEE Computer Society, pp., 360- 367.
- Camilovic. (2008). Data Mining and CRM in Telecommunications, Serbian Journal of Management, Vol. 3, No.1, PP., 61 – 72.
- Chan, Joseph O. (2006). “The Anatomy of Real-time CRM”, Communications of the IIMA, Vol. 6, Issue 1, PP.:115-124.
- Chua, K. W. and Others. (2002), “Application of Data Warehouse and Decision Support System in Construction Management”, Automation in Construction, Vol. 12, No. 2, pp. 213-224.
- Chua, K. W.; Cao Ying; M. Anson and Jianping Zhang. (2002). “Application of Data Warehouse and Decision Support System in Construction Management”, Automation in Construction, Vol. 12, No. 2, pp. 213-224.
- Chuck, Ballard and Others. (2005). Data Mart Consolidation: Getting Control of Your Enterprise Information, 5th ed, International Business Machines Corporation. IBM Corp.
- Claus Puhr. (2003). “Clinical Data Warehouse Prototype”, A Thesis on the Clinical Data Warehouse, University of Vienna.
- Cravens, David W. and Piercy Nigel. (2006). Strategic Marketing. 8th .ed, McGraw-Hill Irwin.
- Das, Kallol and Others. (2009). “Customer Relationship Management (CRM) Best Practices and Customer Loyalty A Study of Indian Retail Banking Sector”, European Journal of Social Sciences, Vol. 11, NO. 1, PP.:61-85.
- Gavrila, Alexandru; Delia Babeanu and Dana Boldeanu. (2009). “Implementing a CRM System in the Context of Internet Technologies”, Acta Universitatis Danubius Œconomica Journal, Vol. 5, No 1, pp.1-5.
- Gebert, Henning and Others. (2003). “Knowledge-enabled Customer Relationship Management: Integrating Customer Relationship Management and knowledge Management Concepts”, Journal of Knowledge Management, Vol. 7, No. 5, pp. 107-123.
- Gorla, Narasimhaiah, (2003), Features to consider in a data warehousing system, Communications of the ACM, November, Vol. 46, No.
- Imhoff, Claudia; Nicholas Galemmo and Jonathan G. Geiger. (2003). Mastering Data Warehouse Design Relational and Dimensional Techniques. Wiley Publishing, Inc., Canada.
- Inmon, William H. (2005). Building the Data Warehouse, 4th.ed, Wiley Publishing, Inc., Canada.
- Kolsi, N.; A. Abdellatif and K. Ghedira. (2009). “Data Warehouse Access Using Multi-agent System, Distrib Parallel Databases”, Speringer Journal, Vol. 25.
- Kubi, Benjamin and Andrews Doku. (2010). “Towards A Successful Customer Relationship Management: A Conceptual Framework”, African Journal of Marketing Management, Vol. 2 (3) pp. 037-043.
- Lane, Paul; Viv Schupmann and Stuart Ingrid (2005), Oracle® Database: Data Warehousing Guide, Oracle Corporation.
- Lester, C. (2003). “Factors in the Design and Development of a Data Warehouse for Academic Data”, Master of Science in Information Systems Science, Department of Computer Science, East Tennessee State University, USA.
- Mallach, Efrem. (2000). Decision Support & Data Warehouse System, Irwin McGraw- Hill.
- Mathews, Reena. (2004). “Simple Strategies to Improve Data Warehouse Performance”, Master of Science, North Carolina State University, USA.
- Ngai, E., Li Xiu and D. Chau. (2009). “Application of Data Mining Techniques in Customer Relationship Management: A Literature Review and Classification”, International Journal, Vol. 36, PP. 2592–2602.
- Noaman, Amin Yousef. (2000). “Distributed Data Warehouse: Architecture and Design”, Doctor of Philosophy in Computer Science, University Manitoba, Manitoba, Canada.
- Ponniah, Paulraj. (2001). Data Warehousing Fundamentals: A Comprehensive Guide for IT Professionals. John Wiley & Sons, Inc. New York, U.S.A.
- Rahimi, Roya. (2007). “Feasibility Study of Application and Implementation of Customer Relationship Management (CRM) in Hotel Industry”, Master of Science MBA, University of Isfahan.
- Reinartz, Werne; Manfred Krafft and Wayne Hover. (2004). “The Customer Relationship Management Process: Its Measurement and Impact on Performance”, Journal of Marketing Research, Vol. XLI pp. 293-305.
- Schroeck, Michael J. (2001). “Customer Analytics Making the Difference in CRM: Customer Analytics Amplify the Value of Integrated CRM Solution”, DM Review.
- Shirshendu,Ganguli; Eshghi Abdolreza and Nasr Nada. (2009). “Relationship Marketing: A Critical Evaluation of Research Streams”, American Society of Business and Behavioral Sciences (ASBBS)Journal, Vol. 16, No. 1, PP.1-9.
- Stair, Ralph M. and George W. Reynolds. (2003). Information System/ Management Approach, 6th .ed, Thomson, Canada.
- Surajit, Chaudhuri and Umeshwar Dayal. (1997). “An Overview of Data Warehousing and OLAP Technology”, ACM Sigmod Record, Vol. 26, Issue 1, pp.: 1-10.
- Suresh, Hemamalini. (2002). “Customer Relationship Management: An Opportunity for Competitive Advantage”, Institute of Management, TamilNadu, India.
- Torggler, Michael. (2009). “The Functionality and Usage of CRM Systems”, International Journal of Social Sciences, Vol. 4, No. 3, pp.163-171.
- Turban, Efraim; Ephraim Mclean and James Wetherbe. (2002). Information Technology for Management / Transformation Business in the Digital Economy, 6th.ed, John Wiley & Sons, Inc. New York, U.S.A.
- Yao, Kan. (2003). Design Issues in Data Warehouse: A Case Study, Master of Computer Science, Concordia University, Montreal, Canada.
- Zablah, Alex Ricardo. (2005). “A Communication Based Perspective on Customer Relationship Management (CRM) Success”, Doctor of Philosophy, College of Business, Georgia State University , Atlanta, Georgia.